Refund policy

Refund Policy

Last updated: October 20, 2026

At Mason, we want every pair to earn its place in your work boots. If you're not satisfied, our 30-Day Money-Back Guarantee has you covered.

30-Day Money-Back Guarantee

You can request a full refund of the product price within 30 days of the delivery date shown on your carrier tracking. We recommend wearing your Mason socks for at least 2–3 weeks so your feet have time to feel the difference on long shifts.

No Returns Required

We do not accept returns. You don't need to send anything back, and you're welcome to keep or dispose of worn or opened products. Please don't mail any items to us, as returned packages cannot be accepted or processed.

Eligibility

To qualify for a refund:
• Your request must be made within 30 days of delivery.
• Your order must have been placed directly on our website.
• The guarantee applies to one order per customer, household, and payment method.
• Shipping fees, expedited shipping fees, and shipping protection fees are non-refundable.

How to Request a Refund

Email us at houssem@larkspiremarketinggroup.com with:
• Your order number
• The email address used to place your order

We reply within 1–2 business days.

Refund Timing

Once approved, your refund is issued to your original payment method within 5 business days. Depending on your bank or card provider, it may take an additional 5–10 business days to appear on your statement.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the item. You can choose a free replacement or a full refund. No return is required.

Lost or Missing Packages

If tracking shows your package was lost in transit, we'll send a replacement or issue a refund.

If tracking shows "delivered" but you can't find your package, please check with neighbors, household members, and your local carrier first. If it still hasn't turned up, email us within 7 days of the delivery date and we'll help you file a claim with the carrier.

Incorrect Shipping Address

We are not responsible for orders delivered to an incorrect address entered at checkout. Please double-check your shipping details before completing your purchase.

Order Cancellations

You can cancel an order that hasn't shipped yet for a full refund by emailing us within 12 hours of placing it. Once an order has shipped, it can no longer be canceled, but it is still covered by our 30-Day Money-Back Guarantee.

Purchases From Other Sellers

This policy only covers orders placed directly with Mason. Products bought from other websites, marketplaces, or resellers are not covered.

Fraud and Abuse

We reserve the right to decline refund requests in cases of suspected fraud or abuse, including repeated refund requests across multiple orders, accounts, or payment methods.

Payment Disputes

If there's a problem with your order, please contact us by email before opening a dispute or chargeback with your bank. Most issues are resolved quickly once we hear from you.

Contact Us

Email: houssem@larkspiremarketinggroup.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States